1. What are your shipping rates for delivery within Australia?
We offer a flat-rate shipping fee of AU$9.95 for all orders shipped within Australia. Orders over $199 qualify for our free shipping offer.
2. Which carriers do you use for shipping within Australia?
We use Australia Post for the majority of our deliveries within Australia.
3. Do you offer international shipping?
Orders over $599 qualify for our free shipping offer.
Yes, we offer international shipping via:
1 - Australia Post Express Courier International. Flat rate is AU$54.55.
2 - Fedex, or Australia Post Registered Mail. Flat rate is AU$54.55.
*Depending on Courier availability.
4. How long will it take to process my order?
Sending your order quickly and safely is our number one priority. Our order processing times are generally 2-3 business days for stocked items.
5. How long will it take to receive my order?
Once shipped, a confirmation is sent to the order email provided at checkout which will include your tracking information.
6. How do I track my order?
To access your tracking number, please check the email provided at checkout for your shipping confirmation or Sign In to your account.
7. How will my order be packaged?
The Coin Company pays extraordinary attention to the packaging of every order, using protective wrapping and / or protective fill, to ensure your order arrives safely and without damage.
1. How Do I return?
All products we offer are brand new and sourced either directly from the mint or from highly reputable distributors. We offer a 14 day money-back guarantee from time of receipt or exchange if your item is not as described on our website, provided they are in the original packaging which must be in the original condition.
Shipping and handling costs are nonrefundable.
2. How will I be Refunded?
Your balance will be refunded within 14 days after you returned the items. If you have paid by credit or debit card, we will refund the balance to the card originally used. If you have paid with PayPal, we will refund the balance to your PayPal account.
3. How can I send a return?
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
ORDER CANCELATION POLICY
If any order placed by Customer and accepted by The Coin Company is canceled, Customer must pay 5% of the cancelled order value to cover handling and processing costs and commitments incurred by The Coin Company from time of order placement until the date of written notice of cancellation.